Process
A key focus of our Process pillar is embedding a continuous improvement mindset throughout the business to deliver incremental improvements.
Continuous Improvement
The key to lasting, sustainable improvement for our people, our business and the environment.
As the first pillar of our STAR Strategy, strengthen through continuous improvement, CI has become a catalyst for company-wide change and is central to achieving key targets, including reductions in GHG emissions. Efficient businesses can reduce costs, improve profitability and generate lasting sustainable processes. By embracing CI, we can generate benefits that will make our business stronger for the future by:
- Providing training opportunities linked to career development;
- Increasing job satisfaction and employee engagement;
- Ensuring a positive, safe work environment for all;
- Reducing environmental impact through improved use of resources; and
- Encouraging collaborations with suppliers and customers which generate improvements across our value chain.
Embedding Continuous Improvement
Since the successful launch of our global immersive learning experience in Japan in 2025, the programme has become a regular initiative. Employees from across the Group participate in a week-long experience with our CI partners, Shingijutsu Global Consulting, combining hands-on training in continuous improvement tools with factory tours that bring kaizen principles to life. This investment strengthens our CI culture by deepening understanding, empowering participants to share best practices, and driving meaningful change across the business.
Maximising efficiency
In 2021, we committed to reaching net zero by 2045 through absolute reductions in scope 1 and 2 emissions. We’ve since reaffirmed this with a short-term target: a 25% reduction by 2028 (as a percentage of $m revenue) against a 2023 baseline. Since 2023 we reduced by 38% - well ahead of our original target.
Our carbon reduction strategy focuses on improving efficiency. Key activities include:
- Optimising our footprint by consolidating sites and improving efficiency of heating, cooling and lighting;
- Upgrading facilities and equipment to enhance energy efficiency;
- Embedding continuous improvement, with regular kaizens to identify further efficiency gains; and
- Exploring emerging technologies and investment opportunities in renewable alternatives to support scope 1 and 2 reductions.